It’s no wonder people can be cynical about the value of stakeholder engagement. They submit their ideas and never see them again.
We’re getting better at engaging people, better at assuring them their input matters, better perhaps at telling them their input is being considered alongside other inputs, and occasionally better at telling them what was eventually decided. But the path between their input and that decision is still largely shrouded in mystery.
Continue reading “Opening the Black Box of Decision-Making”

