Casual Contact

Now that most of us who can switch to online work have done so, some of the implications of this new mostly-digital life are becoming clearer. Two that I’m noticing are feeling particularly insidious, and I’d love to hear how you’re tackling them:

      1. The extinction of spontaneous conversations. Whether it’s touching base over your cubicle wall or bumping into people on the sidewalk or catching up with a colleague in a hallway after a meeting, our opportunities for unscheduled chats have dwindled. Who would have thought we’d miss small talk! There are so many social touchpoints that don’t warrant an appointment but add to the richness of our days. This is not only a social loss, but also a hit to our “reconnaissance capacity” at work because we have less of a sense of what’s happening on the street.
      2. Medium-priority social gatherings in peril. As the weather gets colder and daylight hours shorter, our evening gatherings outdoors feel increasingly precious and precarious. In contexts where distanced socializing is difficult, I hear people saying, “We could meet on Zoom, but do you mind if we don’t?” Even though we have figured out how to translate our social or volunteer commitments to digital ones, spending our work days online means that we don’t necessarily want to do the same in our evenings. Extending our screen time does not feel like a win, and our formal and informal community building can suffer as a result.

    Continue reading “Casual Contact”

Psychological Safety on Zoom

When I facilitate in-person sessions, I frequently tell participants that I cannot guarantee that we’ll co-create a “safe space” together. They looked shocked. I go on to explain that the pre-existing power dynamics that will outlast our time together are outside of my control and inevitably affect people’s sense of safety in the room. What I can promise, however, drawing on the work of Amy Edmondson and others, is a session where people treat each other respectfully and have roughly equal airtime — two elements that do contribute to a psychologically safe session. Necessary but not sufficient conditions. Continue reading “Psychological Safety on Zoom”

Minimum Viable Platform

I’m learning that a well-led workshop is not primarily about using the software platform with the best meeting features.

Believe me, I’ve spent some time over the past four months learning the ins and outs of various applications, ranging from Zoom to MS Teams to WebEx to Mural to Miro to Lino to Stormboard…all in search of the best visual collaborative tool.

But once again, it comes back to people, not products or features. Continue reading “Minimum Viable Platform”

The Sound of Silence

In a meeting last week, an Italian colleague commented to me that our Canadian Prime Minister sure knows how to use the power of silence, and that world class facilitators know the same thing.

In case you missed it, here’s the clip Gerardo was referring to. It clearly made the rounds worldwide:

Silence in a meeting can make us uncomfortable. Continue reading “The Sound of Silence”

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